These General Terms and Conditions shall apply to the entire range of online offers available at www.wisdomtogether.com, of Wisdom Together e.V. (non-profit association registered in Munich), hereinafter referred to as “Wisdom Together”. The Purchase Policy shall also apply to telephone bookings made through the Wisdom Together telephone service referred to on this website. Before concluding the order you will confirm that you took notice of General Terms and Conditions applicable at that time and agree to them by pressing the button “I agree to the Terms & Conditions” or, if you order via phone, by oral confirmation. Wisdom Together reserves the right to discontinue or change the website in whole or in part at its own discretion and without advance notice.
Our goal at Wisdom Together is to make your purchasing experience easy and efficient, to enable you to book tickets for one of the Wisdom Together or our partner events as quickly as possible. The following Purchase Policy is designed to ensure your satisfaction and understanding of the purchase process at Wisdom Together.
Your account at www.wisdomtogether.com
To purchase tickets at www.wisdomtogether.com , you must register once using the corresponding online registration form available on www.wisdomtogether.com by entering your correct name, address and e-mail address. If you order tickets from Wisdom Together over the phone and provide an e-mail address, a customer account is created automatically. In registering, you accept that all of the data you have provided is correct and complete. Should the data you have provided change after you have registered, you must modify your customer account information yourself without undue delay.
Should you not use your customer account for a period of more than one (1) year, we reserve the right to cancel your registration. You may also request that your customer account be deleted or blocked at any time, provided that no unprocessed orders exist. We will then delete or block your data in accordance with legal regulations.
2. Contractual Parties/Subject of the Contract
Wisdom Together or one of our partners is the organiser of the events offered and is also the issuer of the tickets. A contract with respect to the booked event is formed between you and Wisdom Together or one of our partners. It is subject to the general terms and conditions of Wisdom Together. We are also not allowed to refund costs for tickets that you lost, got stolen from you, you damaged or destroyed. This does, however, not apply for personalised tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat may damage tickets.
All tickets are issued subject to the rules and regulations of Wisdom Together. Breach of any of these rules and regulations or any unacceptable behaviour which is likely to cause damage, nuisance or injury or violates the rules of the respective venue shall entitle Wisdom Together to eject you from the venue.
Wisdom Together reserves the right to refuse admission if you fail to comply with any of the rules and regulations of Wisdom Together. The venue may on occasion have to conduct security searches to ensure the safety of its patrons.
By ordering tickets, you (the buyer) commission Wisdom Together to process the ticket purchase, including the delivery of the tickets.
3. Conclusion of the Contract – Ticket Purchases
You make an offer to conclude a purchase contract regarding the ticket by sending the offer you have entered on the order page by clicking the “Confirm purchase” button. The offer is only accepted by Wisdom Together and a contract is only formed between you and Wisdom Together when an order number has been allocated and sent to you by Wisdom Together and payment has been made in full by the due date. Where the payment is not made in full, a contract is not formed.
The venue maps that are occasionally used in the ordering process to choose the places will only be provided for orientation purposes. They are not a true to scale drawing.
Tickets remain the property of Wisdom Together and represent a personal, revocable license. Tickets that have been reported as stolen or lost can be declared invalid at the discretion Wisdom Together; the licence granted to attend the event is deemed revoked in this case.
4. Details of Events
Wisdom Together cannot verify the details of the partner events appearing on its website, i.e. the event location, start time and content, made available to Wisdom Together by the respective partner.
5. Payment Settlement and Price Components
The prices for tickets can exceed the printed ticket prices. Ticket prices and fees (see the definition in the paragraph below) include statutory VAT if applicable. The total price of the order including all fees is due for payment after placing the order or following conclusion of the contract. The payment methods offered may differ depending on the event. In most cases, payment may be made by PayPal, by credit card (VISA, Amex, Euro MasterCard), by bank transfer or invoice.
For the purchase of tickets, Wisdom Together charges service and postage costs and any fees for using specific payment methods (hereinafter referred to as “Fees”), which can vary according to the event. These fees are advertised or communicated; there are no costs beyond the costs indicated. Optional additional services such as gift wrapping or insurance are, if applicable, offered separately and are invoiced additionally at the advertised price.
When purchasing tickets on www.wisdomtogether.com , you are limited to a specified number of tickets for each event. This amount is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number by one person without prior notice.
You bear the risk that all information provided by you during the ordering process is accurate and that you select the correct event criteria (e.g. event, venue, date, place). It is your responsibility to check immediately after delivery of the tickets, if the information on your tickets corresponds with your order (e.g. regarding event, venue, date, and place). In order to minimize possible damages, you are obliged to inform us about any deviations immediately.
6. Dispatch and Delivery
The tickets are provided at the registration desk of the event after the contract has been concluded and the ticket price has been paid; the receipts will be sent to your email address once the ticket has been purchased.
To obtain information on your purchase, please contact us stating the order number that was given to you after placing your order.
If you have not received your tickets receipts within 48 hours before the event, please contact us as soon as possible. All claims for undelivered tickets for which we did not receive a notification in time cannot be considered.
7. Cancellation Rights
If the order is not paid in full by the due date, Wisdom Together unilaterally reserves the right to make the tickets reserved by you available for purchase again.
To exercise your right of cancellation, please send a letter to Wisdom Together e.V. c/o ImpactHub, Gotzinger Strasse 8,81371 Munich, or call +49 (0)89 / 189 44 199 or send an e-mail to: firstname.lastname@example.org and provide a clear declaration regarding your decision to cancel this contract. You do not need to tell the reasons for your decision. You can use the enclosed sample cancellation form for this purpose, but its use is not mandatory.
To keep within the cancellation period, simply send your notification of cancellation before the cancellation period ends.
If you cancel the contract, Wisdom Together is obliged to refund the purchase ticket price immediately and by no later than fourteen days after the day on which we receive notification of your contract cancellation. To issue the refund, we use the same means of payment as you used for the original transaction, unless explicitly agreed otherwise with you; under no circumstances will you be charged for the refund.
Tickets are sold subject to Wisdom Togethers right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
In the case of (a) cancelled or (b) postponed events, you have a claim against Wisdom Together for the reimbursement of the ticket price paid. Any existing claims shall be governed in detail by the relevant legal provisions or where applicable by the general terms and conditions of the promoter to the extent they are applicable to you. The liability for compensation for damages under clause 9 remains unaffected by this.
In the case specified above, the reimbursement shall comprise the ticket price as well as any calculated fees.
In contrast the reimbursement of the ticket prices by Wisdom Together is excluded in case of the insolvency or inability to make payments of the partner. In this event, the reimbursement is issued exclusively by the partner.
9. Liability, Compensation
In the event of the loss of life, bodily harm or harm to health that is based on a deliberate or negligent breach of duty by Wisdom Together or a deliberate or negligent breach of duty by one of its legal representatives or vicarious agents, Wisdom Together is liable according to the legal provisions.
For other damages, the following applies:
- ) For damages which are based on a grossly negligent breach of duty by Wisdom Together or a deliberate or grossly negligent breach of duty by one of its legal representatives or vicarious agents, Wisdom Together is liable according to the legal provisions.
- ) For damages which are based on the breach of fundamental contractual obligations as a result of simple negligence by Wisdom Together, the legal representatives or the vicarious agents of Wisdom Together, Wisdom Together liability is limited to the foreseeable loss which is typical for such contracts and which does not go beyond the value of the item being sold.
- ) Claims for damages for other losses in the event of the breach of ancillary obligations or non-fundamental obligations in the case of simple negligence are excluded.
The exclusions or restrictions of liability do not apply if Wisdom Together has fraudulently not disclosed a defect or has given a written guarantee of quality. The provisions of the German Product Liability Act (Produkthaftungsgesetz) remain unaffected.
Your claim to reimbursement of futile expenses instead of the compensation claim in lieu of performance remains unaffected by the aforementioned provisions.
10. Breaches of Obligations by Third Parties
Wisdom Together undertakes no liability, going beyond that laid down in clause 9, for acts, omissions or other dealings of third party users, Wisdom Together users, advertising partners and/or sponsors on the website who are connected with Wisdom Together services or the use of the website. Wisdom Together is not responsible for the products, services and other acts and omissions at the event location of the artist, promoter or other third party to whom the website refers or who is otherwise connected with the website.
Equally, buyers can inform Wisdom Together of the misconduct of other buyers, advertising partners and other contractual partners of Wisdom Together sending an e-mail to email@example.com. Wisdom Together reserves the right to pursue such claims and take any steps at its own discretion, but is under no obligation to do so.
11. Filming and/or Sound Recording
Ticket holders consent to filming and sound recording as audience members.
The unauthorized use of photographic and recording equipment is prohibited. The deletion or destruction of the recordings made with the respective media may be requested.
12. Visitors’ Duties during the Event
Visitors may be prohibited from using laser pens, mobile phones, bringing animals (with the exception of guide dogs) and consuming food and beverages (please inquire with the venue).
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
If visitors leave the venue, re-entry may be denied.
13. Limitations Regarding the Transfer of Tickets and Prohibition of Commercial Use
No part of this website may be used for any commercial purposes, unless with the prior written consent of Wisdom Togetherr. In particular, any commercial resale of tickets is prohibited. You also agree that you will not use the ticket you have purchased for advertising, marketing (this also includes sweepstakes and other contests) or other commercial purposes or sell them in front of the access or entrance area of the venue. Moreover, Wisdom Together reserves the right to block your access or not to accept the ticket order if Wisdom Together reasonably suspects that you are cooperating with another ticket broker or black-market dealer or that you have used automatic programs for ticket ordering or have ordered tickets above Wisdom Together’s legally-admissible maximum number of tickets per person.
Wisdom Together reverses the right to cancel any contract with you in case of a violation against the Terms and Conditions stated above for its own account and that of the promoter. Such a violation can lead to the right to enter the respective event being revoked. The right of cancellation also can declared by the implied conduct of the promoter, e.g. by refusal of access to an event.
Furthermore, in case of a violation against these Terms and Conditions, and if the right of cancellation pursuant to the aforementioned paragraph has been declared, the customer shall incur a contractual penalty in the amount of the ticket price along with Fees within the meaning of clause 5 of these General Terms and Conditions. Any existing compensation claim arising due to this cancellation will be offset against this contractual penalty.
14. Place of Performance and Applicable Law
The law of the Federal Republic of Germany excluding its provisions on conflict of laws (IPR) and the UN Convention on Contracts for the International Sale of Goods (CISG) shall apply exclusively.
The sole place of performance for deliveries, services and payment is Berlin, provided you are an entrepreneur in the meaning of section 14 BGB.
If you are an entrepreneur, the exclusive (also international) jurisdiction for all disputes arising from the contractual relationship either directly or indirectly is Munich. This applies, in the case of cross-border contracts, to non-entrepreneurs; here Wisdom Together e.V. reserves the right to call upon any other internationally-competent court.
15. Final Provisions
If one or more provisions in these General Terms and Condition is or becomes invalid, the remainder of the General Terms and Conditions remain valid and the validity of the contract shall not be affected.
16. Use of this Website
The use of this website is exclusively for private purposes. You are obliged to only use the material on this website to gain information on events or promotions or to purchase tickets and other products for private use. Use of the website beyond these limitations is only possible if you have obtained express permission from Wisdom Together.
You must keep all personal access data to the website confidential and must immediately inform Wisdom Together if you become aware of or suspect any unauthorised use of your user account. In such cases, you also remain liable for the unauthorised use of the website. All declarations of intent submitted under your password or access data shall be valid both for and against you.
The buyer is obliged not to use any Internet bot or web crawler software or to try by any other means (automatically or manually) to monitor or copy this website and its content. You are also obliged not to disrupt the proper functioning of this website in any way whatsoever and particularly not by means of deliberately overloading the system infrastructure of Wisdom Together.
Wisdom Together shall pursue and take reasonable steps under civil and criminal law against any illegal and/or unauthorised use of this website, in particular unauthorised purchase or sale of tickets or unauthorised framing of the Internet Site or the unauthorised application of any Internet bot, web crawler or other software.
17. Intellectual Property
The Wisdom Together logos, design and all other trademarks and logos on this website are protected by Wisdom Together and its business partners as registered or used trademarks. Each of these trademarks or logos may only be reproduced or otherwise used with the express written permission of Wisdom Together or its relevant business partner.
This Internet Site is not suitable for minors. The reservation and booking of tickets or other products is exclusively permitted for persons who are 18 years old and older.
Valid as of: 01 January 2017